Good day and welcome!
Thank you for visiting my business travel web page.
My name is Nicci Hayden, I am a Business Travel Counsellor based in the wonderful suburb of Durbanville in Cape Town, although I handle clients from far and wide. I grew up in Johannesburg, but moved here with my family in 1998. It was definitely the right move as the lifestyle in Cape Town is just indescribable. I got married in 2008 and my husband and I have a two children, Logan and Lyla! We've moved into my childhood home and live life to the fullest each and every day.
Before embarking on the adventure of becoming a Travel Counsellor in April 2009, I worked in retail travel for 5 years prior to that. What an unforgettable experience, it taught me so many things about people (clients and staff), the world and most importantly about myself. Through the challenge of being the manager of my own travel store I discovered that my true passion is dealing with you, my client. I have a Galileo certificate and have attended many sales/service training courses. Travel Counsellors is BEE accredited, plus I have had extensive training on the Travel Counsellors intranet system, customer relationship management system and ground breaking dynamic packaging system, Phenix. This gives me access to both local and international travel deals.
During my 5 years in retail travel I took over 2 different stores and turned them around and in the process I was awarded with the titles of Top Producer, High Achiever and 1 Million Dollar Elite Consultant.
Being a Business Travel Counsellor has been the most incredible experience; I have invested so much in my customers and in doing so I received a nomination for the Best Newcomer in 2009. In 2017 and 2018 I received the Highest TC Score, voted by my clients, it's an honour being of service to my clients and being recognized for it means so much to me. As of 2018 I qualified as a Gold TC.
The biggest impact of starting my own business is that I now have more time to focus on learning about destinations, travel products and ways efficiently save my clients and their businesses both time and money.
The reason I chose the Travel Counsellors brand, is that I now get to focus 100% on You. I now have the opportunity to give you the service that you deserve and in running my own business I have the freedom and flexibility to be available to you 24 hours a day. I have a huge support structure of over 1700 colleagues across the world that is here to assist.
"What I know is, is that if you do work that you love, and the work fulfills you, the rest will come.”
I look forward to hearing from you soon,
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Nicci has always gone above and beyond to make my booking experience simple and efficient. Her personal touch and character keeps me coming back for more:)
Nicci is fantastic. I've used Nicci from Travel Counsellors (TC) after being recommended to her by a colleague and the last 2 trips that Nicci has facilitated for me have been professional, from quote requests to changes and updates, additional travel...
Nicci is always on point. She provides a travel service to our company management team, including Managing Director and company owner. We are extremely demanding clients and not easy to please. She is always patient and she always delivers an absolute...
My experiences dealing with Nicci have been extremely positive & I have been very impressed with her professionalism, as well as personal touch provided in her services. In all levels of management whenever there have been issues regarding last-minute...